CVE Intelligence
High Authentication

CVE-2026-19806 — Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.

Published Sep 1, 2026 · Updated Oct 15, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP · CNA: Wordfence

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • EPSS 0.4% (30-day exploitation probability)+5
  • Technical severity (high)+6

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
0.4%
ahead of 32% of scored CVEs · Oct 16, 2026
Affects
Devitemsllc
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
CVSS base
8.8
High · 2 source(s)

CISA SSVC assessment CISA

Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.

Exploitation
None
none · proof-of-concept · active
Automatable
No
can an attacker script the kill-chain steps
Technical impact
Total
partial · total control of the vulnerable component

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Identify exposed assets running the affected vendor/product/version combinations (Devitemsllc Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System).
  2. No fix documented in the sources: reduce exposure and monitor the vendor advisory.
  3. Search available logs for exploit probes matching the vulnerability class (authentication), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

VendorProductVersionsStatusSource
Devitemsllc Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System ≤ 1.4.52 Vulnerable CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
8.8 CVSS 3.1 High 2.8 5.9 security@wordfence.com via NIST National Vulnerability Database
8.8 CVSS 3.1 High — — Wordfence via CVE Program (cve.org) e CISA ADP
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H (score shown at the top: security@wordfence.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-287 · Improper Authentication

Other CVEs with this weakness →

EPSS over time FIRST

Oct 15, 2026 → Oct 16, 2026 · 2 reading(s) · max 0.40%

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
  • Review authentication logs: logins without MFA, anomalous sessions and recently created accounts.
web/proxy/WAF logsnetwork IDS/IPSauthentication logs

Timeline

What happened to this CVE, newest first.

  • 2026
  • Affected products added · devitemsllc/support genix – helpdesk, ai chatbot, knowledge base & customer support ticketing system
    Oct 15, 2026 · CVE Program (cve.org) e CISA ADP
  • SSVC assessment updated
    Oct 15, 2026 · CVE Program (cve.org) e CISA ADP
  • Record published
    Oct 15, 2026
  • CVSS changed · 8.8
    Oct 15, 2026 · NIST National Vulnerability Database
  • Source status changed · → Deferred
    Oct 15, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 15, 2026 · NIST National Vulnerability Database
  • CVE published
    Sep 1, 2026 · Wordfence

Source activity

Repeated readings are counted rather than listed.

  • 1× Official description updated · Oct 15, 2026 – Oct 15, 2026

References

12 on the record

Elsewhere on this site

Devitemsllc
every CVE for this vendor
Authentication
same class
CWE-287
other pages naming this weakness

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No fixed version, patch or mitigation documented.
  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-19806 is "Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token", rated High. It affects Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System (Devitemsllc); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 8.8 describes technical severity. EPSS 0.40% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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