Medium SSRF

CVE-2026-20314 — Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability

A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device. 

Published Aug 19, 2026 · Updated Oct 15, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP · CNA: cisco

Low

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.

How the score was calculated

EPSS 0.4% (30-day exploitation probability)+5
Technical severity (medium)+3

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation

Not confirmed

Not in CISA KEV — an absence of record, not proof it is unexploited.

EPSS FIRST

0.44%

ahead of 36% of scored CVEs · Oct 15, 2026

Affects

Cisco

Packaged Contact Center Enterprise and 1 more

CVSS base

5.0

Medium · 2 source(s)

CISA SSVC assessment CISA

Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.

Exploitation

None

none · proof-of-concept · active

Automatable

can an attacker script the kill-chain steps

Technical impact

Partial

partial · total control of the vulnerable component

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

Identify exposed assets running the affected vendor/product/version combinations (Cisco Packaged Contact Center Enterprise, Cisco Unified Contact Center Enterprise).
No fix documented in the sources: reduce exposure and monitor the vendor advisory.
Search available logs for exploit probes matching the vulnerability class (ssrf), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

Vendor	Product	Versions	Status	Source
Cisco	Packaged Contact Center Enterprise	version 15.0(1)version 12.5(1)version 11.0(1)version 12.0(1)version 11.0(2)version 11.5(1)version 10.5(1)version 10.5(2) and 6 more version 11.6(2)version 10.5(1)_ES7version 11.6(1)version 10.5(2)_ES8version 12.5(2)version 12.6(2)	Vulnerable	CVE Program (cve.org) e CISA ADP
Cisco	Unified Contact Center Enterprise	version 15.0(1)_SP1version 12.6(2)ES5version 15.0(1)ES202603version 15.0(1)SU1version 12.6(2)ES4version 15.0(1)ES202511version 15.0(1)ES202508version 12.0(1) and 19 more version 12.6(1)ES1version 12.6(1)version 12.6(1)ES2version 12.6(1)SecurityPatchversion 12.5(1)ES1version 12.5(1)version 12.6(1)ES4version 11.0(1)version 10.5(1)version 12.6(1)ES3version 10.5version 11.0version 11.5version 12.6(2)version 12.6(2)ES1version 12.6(2)ES2version 15.0(1)version 12.6(2)ES3version 15.0(1)ET01	Vulnerable	CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector

Network

Attack complexity

Low

Privileges required

Low

User interaction

None

Scope

Changed

Confidentiality

None

Integrity

Low

Availability

None

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

Score	Version	Severity	Expl.	Impact	Scored by
5.0	CVSS 3.1	Medium	3.1	1.4	psirt@cisco.com via NIST National Vulnerability Database
5.0	CVSS 3.1	Medium	—	—	cisco via CVE Program (cve.org) e CISA ADP

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:L/A:N (score shown at the top: psirt@cisco.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-918 · Server-Side Request Forgery (SSRF)

Other CVEs with this weakness →

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
Monitor outbound requests from the server to internal IPs and cloud metadata endpoints.

web/proxy/WAF logsnetwork IDS/IPSegress traffic

Timeline

What happened to this CVE, newest first.

2026
Affected products added · cisco/cisco packaged contact center enterprise, cisco/cisco unified contact center enterprise
Oct 15, 2026 · CVE Program (cve.org) e CISA ADP
SSVC assessment updated
Oct 15, 2026 · CVE Program (cve.org) e CISA ADP
Record published
Oct 15, 2026
CVSS changed · 5.0
Oct 15, 2026 · NIST National Vulnerability Database
Source status changed · → Awaiting Analysis
Oct 15, 2026 · NIST National Vulnerability Database
Record created in this database
Oct 15, 2026 · NIST National Vulnerability Database
CVE published
Aug 19, 2026 · cisco

Source activity

Repeated readings are counted rather than listed.

1× Official description updated · Oct 15, 2026 – Oct 15, 2026

References

1 on the record

sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-ucce-pcce-ssrf
NIST National Vulnerability Database

Elsewhere on this site

Cisco
every CVE for this vendor

SSRF
same class

CWE-918
other pages naming this weakness

Related CVEs (same products)

Medium CVE-2026-20055 Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerability Jan 21, 2026
Medium CVE-2026-20109 Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerability Jan 21, 2026
Medium CVE-2025-20377 Cisco Unified Intelligence Center API Information Disclosure Vulnerability Nov 5, 2025
High CVE-2023-44487 HTTP/2 Rapid Reset Attack Vulnerability KEV Oct 10, 2023
Critical CVE-2021-44228 Apache Log4j2 Remote Code Execution Vulnerability KEV Dec 10, 2021

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

No fixed version, patch or mitigation documented.
No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-20314 is "Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability", rated Medium. It affects Packaged Contact Center Enterprise (Cisco); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 5.0 describes technical severity. EPSS 0.44% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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