CVE-2026-40567 — FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
Who exploits it and how urgent it is
A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.
How the score was calculated
- EPSS 0.4% (30-day exploitation probability)+5
- Technical severity (medium)+3
- CISA SSVC: exploitation "poc"+5
- Automatable exploitation (SSVC)+3
The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).
Triage
Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.
CISA SSVC assessment CISA
Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.
Remediation
Fixes and mitigations documented by the sources — linked to the original advisory.
No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.
First 24 hours
Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.
- Identify exposed assets running the affected vendor/product/version combinations (Freescout-help-desk Freescout).
- The attack is network-based and needs no privileges: restrict exposure (ACLs, VPN, WAF) until patched.
- No fix documented in the sources: reduce exposure and monitor the vendor advisory.
- Search available logs for exploit probes matching the vulnerability class (input validation), errors and authentication anomalies.
Affected scope
Vendor, product and versions as the sources word them.
| Vendor | Product | Versions | Status | Source |
|---|---|---|---|---|
| Freescout-help-desk | Freescout | version < 1.8.213 | Vulnerable | CVE Program (cve.org) e CISA ADP |
Attack characteristics
The CVSS vector, decoded. It describes the attack, not your exposure to it.
Every base score collected
Sources score independently and may disagree; each row says who scored it and under which version.
| Score | Version | Severity | Expl. | Impact | Scored by |
|---|---|---|---|---|---|
| 5.8 | CVSS 3.1 | Medium | 3.9 | 1.4 | security-advisories@github.com via NIST National Vulnerability Database |
| 5.8 | CVSS 3.1 | Medium | — | — | GitHub_M via CVE Program (cve.org) e CISA ADP |
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N (score shown at the top: security-advisories@github.com) Weakness MITRE
Weakness class according to MITRE’s CWE catalog.
EPSS over time FIRST
Oct 13, 2026 → Oct 14, 2026 · 2 reading(s) · max 0.42%
Detection
Read off the CVSS vector and the weakness class. Starting points, not tested rules.
- Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
Timeline
What happened to this CVE, newest first.
- 2026
- Affected products added · freescout-help-desk/freescout
- SSVC assessment updated
- Record published
- CVSS changed · 5.8
- Source status changed · → Deferred
- Record created in this database
- CVE published
Source activity
Repeated readings are counted rather than listed.
- 1× Official description updated · Oct 13, 2026 – Oct 13, 2026
References
3 on the record
Elsewhere on this site
Related CVEs (same products)
- Medium CVE-2026-107393 FreeScout: Stored HTML Injection in Administrator Alert Emails via Spoofed CF-Connecting-IP Header 6d
- Medium CVE-2026-48810 FreeScout: Thread Edit Authorization Bypass via Missing Mailbox Check May 29, 2026
- Medium CVE-2026-48811 FreeScout: Thread Deletion Bypasses Mailbox Access Revocation May 29, 2026
- High CVE-2026-47123 FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path May 29, 2026
- Medium CVE-2026-45294 FreeScout: User Account Enumeration via Password Reset Response Differentiation May 29, 2026
- High CVE-2026-41905 FreeScout vulnerable to SSRF via Helper::sanitizeRemoteUrl: redirect destination not re-validated, allowing internal HTTP / cloud-metadata access May 7, 2026
Not in any source we poll
Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.
- No fixed version, patch or mitigation documented.
- No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
- No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
- No exploit packet captures, log samples, or incident case IDs supplied.
Answered from this record
Text assembled only from the fields above — no additional claims.
What should defenders know first?
CVE-2026-40567 is "FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables", rated Medium. It affects Freescout (Freescout-help-desk); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 5.8 describes technical severity. EPSS 0.42% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.
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