CVE Intelligence
High Cross-site scripting

CVE-2026-40568 — FreeScout Vulnerable to XSS via Mailbox Signature Due to Incomplete HTML Sanitization

FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a stored cross-site scripting (XSS) vulnerability in the mailbox signature feature. The sanitization function `Helper::stripDangerousTags()` (`app/Misc/Helper.php:568`) uses an incomplete blocklist of only four HTML tags (`script`, `form`, `iframe`, `object`) and does not remove event handler attributes. When a mailbox signature is saved via `MailboxesController::updateSave()` (`app/Http/Controllers/MailboxesController.php:267`), HTML elements such as `<img>`, `<svg>`, and `<details>` with event handler attributes like `onerror` and `onload` pass through sanitization unchanged and are stored in the database. The signature is then rendered as raw HTML via the Blade `{!! !!}` tag in `editor_bottom_toolbar.blade.php:6` and re-inserted into the visible DOM by jQuery `.html()` at `main.js:1789-1790`, triggering the injected event handlers. Any authenticated user with the `ACCESS_PERM_SIGNATURE` (`sig`) permission on a mailbox -- a delegatable, non-admin permission -- can inject arbitrary HTML and JavaScript into the mailbox signature. The payload fires automatically, with no victim interaction, whenever any agent or administrator opens any conversation in the affected mailbox. This enables session hijacking (under CSP bypass conditions such as IE11 or module-weakened CSP), phishing overlays that work in all browsers regardless of CSP, and chaining to admin-level actions including email exfiltration via mass assignment and self-propagating worm behavior across all mailboxes. Version 1.8.213 fixes the issue.

Published Apr 21, 2026 · Updated Oct 13, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP · CNA: GitHub_M

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • EPSS 0.4% (30-day exploitation probability)+5
  • Technical severity (high)+6
  • CISA SSVC: exploitation "poc"+5

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
0.41%
ahead of 33% of scored CVEs · Oct 14, 2026
Affects
Freescout-help-desk
Freescout
CVSS base
8.5
High · 2 source(s)

CISA SSVC assessment CISA

Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.

Exploitation
Proof of concept
none · proof-of-concept · active
Automatable
No
can an attacker script the kill-chain steps
Technical impact
Partial
partial · total control of the vulnerable component

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Identify exposed assets running the affected vendor/product/version combinations (Freescout-help-desk Freescout).
  2. No fix documented in the sources: reduce exposure and monitor the vendor advisory.
  3. Search available logs for exploit probes matching the vulnerability class (cross-site scripting), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

VendorProductVersionsStatusSource
Freescout-help-desk Freescout version < 1.8.213 Vulnerable CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Changed
Confidentiality
High
Integrity
Low
Availability
None

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
8.5 CVSS 3.1 High 3.1 4.7 security-advisories@github.com via NIST National Vulnerability Database
8.5 CVSS 3.1 High — — GitHub_M via CVE Program (cve.org) e CISA ADP
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:N (score shown at the top: security-advisories@github.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-79 · Cross-site Scripting (XSS)

Other CVEs with this weakness →

EPSS over time FIRST

Oct 13, 2026 → Oct 14, 2026 · 2 reading(s) · max 0.41%

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
  • Monitor CSP violation reports and script payloads in reflected parameters.
web/proxy/WAF logsnetwork IDS/IPSapplication logs

Timeline

What happened to this CVE, newest first.

  • 2026
  • Affected products added · freescout-help-desk/freescout
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • SSVC assessment updated
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • Record published
    Oct 13, 2026
  • CVSS changed · 8.5
    Oct 13, 2026 · NIST National Vulnerability Database
  • Source status changed · → Deferred
    Oct 13, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 13, 2026 · NIST National Vulnerability Database
  • CVE published
    Apr 21, 2026 · GitHub_M

Source activity

Repeated readings are counted rather than listed.

  • 1× Official description updated · Oct 13, 2026 – Oct 13, 2026

References

3 on the record

Elsewhere on this site

Freescout-help-desk
every CVE for this vendor
Cross-site scripting
same class
CWE-79
other pages naming this weakness

Related CVEs (same products)

  • CVE-2026-107393 FreeScout: Stored HTML Injection in Administrator Alert Emails via Spoofed CF-Connecting-IP Header 7d
  • CVE-2026-48810 FreeScout: Thread Edit Authorization Bypass via Missing Mailbox Check May 29, 2026
  • CVE-2026-48811 FreeScout: Thread Deletion Bypasses Mailbox Access Revocation May 29, 2026
  • CVE-2026-47123 FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path May 29, 2026
  • CVE-2026-45294 FreeScout: User Account Enumeration via Password Reset Response Differentiation May 29, 2026
  • CVE-2026-41906 FreeScout: Conversation Change-Customer Cross-Mailbox Authorization Bypass May 7, 2026

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No fixed version, patch or mitigation documented.
  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-40568 is "FreeScout Vulnerable to XSS via Mailbox Signature Due to Incomplete HTML Sanitization", rated High. It affects Freescout (Freescout-help-desk); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 8.5 describes technical severity. EPSS 0.41% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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