CVE Intelligence
Medium Access control

CVE-2026-40590 — FreeScout's Customer AJAX Create Modifies Hidden Existing Customer

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the Change Customer modal exposes a “Create a new customer” flow via POST /customers/ajax with action=create. Under limited visibility, the endpoint drops unique-email validation. If the supplied email already belongs to a hidden customer, Customer::create() reuses that hidden customer object and fills empty profile fields from attacker-controlled input. Version 1.8.214 fixes the vulnerability.

Published Apr 21, 2026 · Updated Oct 13, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP · CNA: GitHub_M

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • EPSS 0.3% (30-day exploitation probability)+4
  • Technical severity (medium)+3
  • CISA SSVC: exploitation "poc"+5

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
0.33%
ahead of 24% of scored CVEs · Oct 14, 2026
Affects
Freescout-help-desk
Freescout
CVSS base
4.3
Medium · 2 source(s)

CISA SSVC assessment CISA

Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.

Exploitation
Proof of concept
none · proof-of-concept · active
Automatable
No
can an attacker script the kill-chain steps
Technical impact
Partial
partial · total control of the vulnerable component

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Identify exposed assets running the affected vendor/product/version combinations (Freescout-help-desk Freescout).
  2. No fix documented in the sources: reduce exposure and monitor the vendor advisory.
  3. Search available logs for exploit probes matching the vulnerability class (access control), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

VendorProductVersionsStatusSource
Freescout-help-desk Freescout version < 1.8.214 Vulnerable CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
4.3 CVSS 3.1 Medium 2.8 1.4 security-advisories@github.com via NIST National Vulnerability Database
4.3 CVSS 3.1 Medium — — GitHub_M via CVE Program (cve.org) e CISA ADP
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N (score shown at the top: security-advisories@github.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-639 · Authorization Bypass Through User-Controlled Key (IDOR)

Other CVEs with this weakness →

EPSS over time FIRST

Oct 13, 2026 → Oct 14, 2026 · 2 reading(s) · max 0.33%

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
  • Audit administrative actions and access to resources outside each user’s normal pattern.
web/proxy/WAF logsnetwork IDS/IPSauthentication logsapplication logs

Timeline

What happened to this CVE, newest first.

  • 2026
  • Affected products added · freescout-help-desk/freescout
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • SSVC assessment updated
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • Record published
    Oct 13, 2026
  • CVSS changed · 4.3
    Oct 13, 2026 · NIST National Vulnerability Database
  • Source status changed · → Deferred
    Oct 13, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 13, 2026 · NIST National Vulnerability Database
  • CVE published
    Apr 21, 2026 · GitHub_M

Source activity

Repeated readings are counted rather than listed.

  • 1× Official description updated · Oct 13, 2026 – Oct 13, 2026

References

3 on the record

Elsewhere on this site

Freescout-help-desk
every CVE for this vendor
Access control
same class
CWE-639
other pages naming this weakness

Related CVEs (same products)

  • CVE-2026-107393 FreeScout: Stored HTML Injection in Administrator Alert Emails via Spoofed CF-Connecting-IP Header 7d
  • CVE-2026-53596 FreeScout has unrestricted file upload without rate limiting that leads to resource exhaustion (DoS) Jul 20, 2026
  • CVE-2026-53594 FreeScout has Arbitrary File Read in App Logs Viewer via Forged Encrypted Path Jul 20, 2026
  • CVE-2026-53595 FreeScout vulnerable to anonymous account takeover via /user-setup empty invite_hash on MySQL Jul 20, 2026
  • CVE-2026-53593 FreeScout Vulnerable to Authenticated Remote Code Execution via incomplete upload extension denylist (.pht) — bypass of CVE-2025-48471 Jul 20, 2026
  • CVE-2026-53591 FreeScout Vulnerable to Unauthenticated Conversation Thread Injection via HMAC Length Bypass in FetchEmails Jul 20, 2026

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No fixed version, patch or mitigation documented.
  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-40590 is "FreeScout's Customer AJAX Create Modifies Hidden Existing Customer", rated Medium. It affects Freescout (Freescout-help-desk); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 4.3 describes technical severity. EPSS 0.33% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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