CVE Intelligence
Medium Info disclosure

CVE-2026-48210 — Possible information disclosure via External Interface

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

Published May 31, 2026 · Updated Oct 13, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP · CNA: OTRS

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • EPSS 0.3% (30-day exploitation probability)+3
  • Technical severity (medium)+3

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
0.31%
ahead of 22% of scored CVEs · Oct 14, 2026
Affects
OTRS AG
Otrs
CVSS base
5.7
Medium · 2 source(s)

CISA SSVC assessment CISA

Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.

Exploitation
None
none · proof-of-concept · active
Automatable
No
can an attacker script the kill-chain steps
Technical impact
Partial
partial · total control of the vulnerable component

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

  • Documented mitigation — otrs.com (NIST National Vulnerability Database)

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Identify exposed assets running the affected vendor/product/version combinations (OTRS AG Otrs).
  2. Apply the documented mitigations until a definitive fix is available.
  3. Exploitation requires user interaction: tighten email/web filtering and warn affected users.
  4. Search available logs for exploit probes matching the vulnerability class (info disclosure), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

VendorProductVersionsStatusSource
OTRS AG Otrs version 2026.3.1 Vulnerable NIST National Vulnerability Database
OTRS AG Otrs version 2026.3.1 Vulnerable CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Privileges required
Low
User interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
5.7 CVSS 3.1 Medium 2.1 3.6 security@otrs.com via NIST National Vulnerability Database
5.7 CVSS 3.1 Medium — — OTRS via CVE Program (cve.org) e CISA ADP
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N (score shown at the top: security@otrs.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-200 · Exposure of Sensitive Information

Other CVEs with this weakness →

EPSS over time FIRST

Oct 13, 2026 → Oct 14, 2026 · 2 reading(s) · max 0.31%

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
  • Look for anomalous data read/export volumes and access to sensitive records.
web/proxy/WAF logsnetwork IDS/IPSapplication logsauthentication logs

Timeline

What happened to this CVE, newest first.

  • 2026
  • Affected products added · otrs ag/otrs
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • SSVC assessment updated
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • Record published
    Oct 13, 2026
  • Fix documented
    Oct 13, 2026 · NIST National Vulnerability Database
  • CVSS changed · 5.7
    Oct 13, 2026 · NIST National Vulnerability Database
  • Source status changed · → Analyzed
    Oct 13, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 13, 2026 · NIST National Vulnerability Database
  • CVE published
    May 31, 2026 · OTRS

Source activity

Repeated readings are counted rather than listed.

  • 1× Official description updated · Oct 13, 2026 – Oct 13, 2026

References

1 on the record

Elsewhere on this site

OTRS AG
every CVE for this vendor
Info disclosure
same class
CWE-200
other pages naming this weakness

Related CVEs (same products)

  • CVE-2026-48208 Denial-of-Service via SVG Rendering in Ticket Jun 1, 2026
  • CVE-2026-48209 Reflected XSS in authenticated agent context Jun 1, 2026
  • CVE-2026-48187 Email with special content can lead to DoS Jun 1, 2026
  • CVE-2026-48188 SQL Injection via MySQL Quote Method Jun 1, 2026
  • CVE-2026-48189 Bypass DedicatedAgentToCustomerGroups Setting Jun 1, 2026
  • CVE-2026-48190 Incorrect handling of permissions in External Interface Config Item List module Jun 1, 2026

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-48210 is "Possible information disclosure via External Interface", rated Medium. It affects Otrs (OTRS AG); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 5.7 describes technical severity. EPSS 0.31% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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