CVE Intelligence
High Privilege escalation

CVE-2026-56733 — Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and…

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and 7.1.0, this issue concerns a lack of discursive validation within the authorization cascade. It has been determined that the system-level enforcement of access restrictions during the initialization of new identity objects exhibits a discrepancy: Under specific conditions, the granular restrictions of the access key being used are overridden by the latent authorization authority of the parent account. Consequently, this means that the intended separation of functional areas is nullified, resulting in an uncontrolled expansion of administrative discretion. Due to this potential integrity breach of the entire trust environment, an immediate evaluation of the authorization hierarchies is imperative. Impact An attacker can create new administrator accounts despite token restrictions. This grants full access to all system data (tickets, customers, configuration) and allows the attacker to take complete control of the Zammad instance. Abuse Scenario The vulnerability stems from a lack of synergy between the token-based authorization logic and the target system's functional authorization hierarchy, which allows for iterative escalation of the privileged access context. This issue is fixed in versions 7.0.2 and 7.1.0.

Published Sep 25, 2026 · Updated Oct 15, 2026 · Sources: NIST National Vulnerability Database · CNA: security-advisories@github.com

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • Technical severity (high)+6

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
—
No EPSS score.
Affects
—
Affected products not yet identified by the sources.
CVSS base
8.7
High · 1 source(s)

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Affected products have not been identified by the sources yet: follow the vendor advisory and map candidate assets by component name.
  2. No fix documented in the sources: reduce exposure and monitor the vendor advisory.
  3. Search available logs for exploit probes matching the vulnerability class (privilege escalation), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

Affected products not yet identified by the sources.

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Attack requirements
None
Privileges required
Low
User interaction
None
Scope
X
Confidentiality (vulnerable system)
High
Integrity (vulnerable system)
High
Availability (vulnerable system)
High
Confidentiality (subsequent)
None
Integrity (subsequent)
None
Availability (subsequent)
None

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
8.7 CVSS 4.0 High — — security-advisories@github.com via NIST National Vulnerability Database
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X (score shown at the top: security-advisories@github.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-269 · Improper Privilege Management

Other CVEs with this weakness →

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
web/proxy/WAF logsnetwork IDS/IPS

Timeline

What happened to this CVE, newest first.

  • 2026
  • Record published
    Oct 15, 2026
  • CVSS changed · 8.7
    Oct 15, 2026 · NIST National Vulnerability Database
  • Source status changed · → Deferred
    Oct 15, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 15, 2026 · NIST National Vulnerability Database
  • CVE published
    Sep 25, 2026 · security-advisories@github.com

Source activity

Repeated readings are counted rather than listed.

  • 1× Official description updated · Oct 15, 2026 – Oct 15, 2026

References

5 on the record

Elsewhere on this site

Privilege escalation
same class
CWE-269
other pages naming this weakness

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No FIRST EPSS score.
  • No affected product/version with evidence in the sources.
  • No fixed version, patch or mitigation documented.
  • No CISA SSVC assessment.
  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-56733 is "Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2 and…", rated High. Affected products have not been identified by the sources yet. It is not in CISA KEV, which does not rule out exploitation. CVSS 8.7 describes technical severity. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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