CVE-2026-78356 — Unauthenticated Disclosure of Agent Frontend Configuration
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details. The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks. This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
Who exploits it and how urgent it is
A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.
How the score was calculated
- EPSS 0.3% (30-day exploitation probability)+3
- Technical severity (medium)+3
- Automatable exploitation (SSVC)+3
The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).
Triage
Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.
CISA SSVC assessment CISA
Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.
Remediation
Fixes and mitigations documented by the sources — linked to the original advisory.
No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.
First 24 hours
Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.
- Identify exposed assets running the affected vendor/product/version combinations (OTRS GmbH (former OTRS AG) OTRS).
- The attack is network-based and needs no privileges: restrict exposure (ACLs, VPN, WAF) until patched.
- No fix documented in the sources: reduce exposure and monitor the vendor advisory.
- Search available logs for exploit probes, errors and authentication anomalies.
Affected scope
Vendor, product and versions as the sources word them.
| Vendor | Product | Versions | Status | Source |
|---|---|---|---|---|
| OTRS GmbH (former OTRS AG) | OTRS | version 8.0.xversion 2023.xversion 2024.xversion 2025.x≥ 2026.x and ≤ 2026.6.x | Vulnerable | CVE Program (cve.org) e CISA ADP |
Attack characteristics
The CVSS vector, decoded. It describes the attack, not your exposure to it.
Every base score collected
Sources score independently and may disagree; each row says who scored it and under which version.
| Score | Version | Severity | Expl. | Impact | Scored by |
|---|---|---|---|---|---|
| 5.3 | CVSS 3.1 | Medium | 3.9 | 1.4 | security@otrs.com via NIST National Vulnerability Database |
| 5.3 | CVSS 3.1 | Medium | — | — | GitHub, Inc. via GitHub Security Advisories |
| 5.3 | CVSS 3.1 | Medium | — | — | OTRS via CVE Program (cve.org) e CISA ADP |
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N (score shown at the top: security@otrs.com) Weakness MITRE
Weakness class according to MITRE’s CWE catalog.
EPSS over time FIRST
Oct 13, 2026 → Oct 15, 2026 · 3 reading(s) · max 0.28%
Detection
Read off the CVSS vector and the weakness class. Starting points, not tested rules.
- Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
Timeline
What happened to this CVE, newest first.
- 2026
- Source status changed · Received → Deferred
- SSVC assessment updated
- Affected products added · otrs gmbh (former otrs ag)/otrs
- Record published
- CVSS changed · 5.3
- Source status changed · → Received
- Record created in this database
- CVE published
Source activity
Repeated readings are counted rather than listed.
- 1× References added · Oct 13, 2026 – Oct 13, 2026
- 1× Official description updated · Oct 13, 2026 – Oct 13, 2026
References
4 on the record
Elsewhere on this site
Related CVEs (same products)
- Critical CVE-2026-78357 Insufficient Session Revocation for JWT Authentication 3d
- Medium CVE-2026-93581 Insufficient Neutralization of Formula Elements in CSV Exports 3d
- Medium CVE-2026-78359 Duplicate Identity / Identity Shadowing across CustomerUser backends 3d
- Medium CVE-2026-78358 Cross-Site Request Forgery in Administrative Actions 3d
- Medium CVE-2026-48211 Cross-Site Request Forgery in Import/Export Admin console 3d
- Medium CVE-2026-48212 Stored XSS in external pages 3d
Not in any source we poll
Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.
- No fixed version, patch or mitigation documented.
- No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
- No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
- No exploit packet captures, log samples, or incident case IDs supplied.
Answered from this record
Text assembled only from the fields above — no additional claims.
What should defenders know first?
CVE-2026-78356 is "Unauthenticated Disclosure of Agent Frontend Configuration", rated Medium. It affects OTRS (OTRS GmbH (former OTRS AG)); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 5.3 describes technical severity. EPSS 0.28% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.
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