CVE-2026-84458 — Zammad: Account takeover via unverified email matching during SSO auto-link
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when the "Automatic account link on initial logon" setting is enabled, Zammad binds an incoming third-party (SSO) identity to an existing local account by matching the email address the identity provider reports, without verifying that the provider actually confirmed ownership of that email. An attacker who controls any identity at a configured provider, including, by default, any Azure AD tenant via Zammad's multi-tenant Microsoft 365 /common app registration, can set that identity's email to a victim's address, authenticate, and be logged in as the victim. This bypasses the victim's local password entirely and affects any existing account, including agents and administrators. Zammad will honor the xms_edov ID token claim when email verification is required in the Microsoft 365 setting, treating a missing claim as unverified. This issue is fixed in version 7.1.2.
Who exploits it and how urgent it is
A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.
How the score was calculated
- EPSS 0.4% (30-day exploitation probability)+4
- Technical severity (critical)+10
- Automatable exploitation (SSVC)+3
The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).
Triage
Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.
CISA SSVC assessment CISA
Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.
Remediation
Fixes and mitigations documented by the sources — linked to the original advisory.
No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.
First 24 hours
Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.
- Identify exposed assets running the affected vendor/product/version combinations (Zammad Zammad).
- The attack is network-based and needs no privileges: restrict exposure (ACLs, VPN, WAF) until patched.
- No fix documented in the sources: reduce exposure and monitor the vendor advisory.
- Search available logs for exploit probes matching the vulnerability class (authentication), errors and authentication anomalies.
Affected scope
Vendor, product and versions as the sources word them.
Attack characteristics
The CVSS vector, decoded. It describes the attack, not your exposure to it.
Every base score collected
Sources score independently and may disagree; each row says who scored it and under which version.
| Score | Version | Severity | Expl. | Impact | Scored by |
|---|---|---|---|---|---|
| 9.1 | CVSS 4.0 | Critical | — | — | security-advisories@github.com via NIST National Vulnerability Database |
| 9.1 | CVSS 4.0 | Critical | — | — | GitHub_M via CVE Program (cve.org) e CISA ADP |
CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X (score shown at the top: security-advisories@github.com) Weakness MITRE
Weakness class according to MITRE’s CWE catalog.
Detection
Read off the CVSS vector and the weakness class. Starting points, not tested rules.
- Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
- Review authentication logs: logins without MFA, anomalous sessions and recently created accounts.
Timeline
What happened to this CVE, newest first.
- 2026
- Affected products added · zammad/zammad
- SSVC assessment updated
- Record published
- CVSS changed · 9.1
- Source status changed · → Deferred
- Record created in this database
- CVE published
Source activity
Repeated readings are counted rather than listed.
- 1× Official description updated · Oct 15, 2026 – Oct 15, 2026
References
2 on the record
Elsewhere on this site
Related CVEs (same products)
- Critical CVE-2026-102489 Zammad GmbH Zammad Session Fixation Vulnerability KEV 15d
- High CVE-2026-102490 Zammad GmbH Zammad Improper Privilege Management Vulnerability KEV 15d
- High CVE-2026-84465 Zammad: S/MIME signature verification allows forged sender impersonation 20d
- High CVE-2026-84464 Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data 20d
- Medium CVE-2026-84460 Zammad: Missing Authorization in TagsController#list Allows Cross-Object Tag Enumeration 20d
- Medium CVE-2026-84461 Zammad: Missing rate limiting allows password brute-forcing during two-factor login 20d
Not in any source we poll
Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.
- No fixed version, patch or mitigation documented.
- No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
- No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
- No exploit packet captures, log samples, or incident case IDs supplied.
Answered from this record
Text assembled only from the fields above — no additional claims.
What should defenders know first?
CVE-2026-84458 is "Zammad: Account takeover via unverified email matching during SSO auto-link", rated Critical. It affects Zammad (Zammad); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 9.1 describes technical severity. EPSS 0.36% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.
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