CVE Intelligence
High File handling

CVE-2026-78355 — Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory

A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Published Oct 12, 2026 · Updated Oct 15, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP, GitHub Security Advisories · CNA: OTRS

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • EPSS 0.7% (30-day exploitation probability)+8
  • Technical severity (high)+6

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
0.72%
ahead of 53% of scored CVEs · Oct 15, 2026
Affects
OTRS GmbH (former OTRS AG)
((OTRS)) Community Edition and 1 more
CVSS base
8.7
High · 3 source(s)

CISA SSVC assessment CISA

Three decision points CISA publishes for the CVEs it assesses (SSVC 2.0.3). A stakeholder decision, not a severity score.

Exploitation
None
none · proof-of-concept · active
Automatable
No
can an attacker script the kill-chain steps
Technical impact
Partial
partial · total control of the vulnerable component

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Identify exposed assets running the affected vendor/product/version combinations (OTRS GmbH (former OTRS AG) ((OTRS)) Community Edition, OTRS GmbH (former OTRS AG) OTRS).
  2. No fix documented in the sources: reduce exposure and monitor the vendor advisory.
  3. Search available logs for exploit probes matching the vulnerability class (file handling), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

VendorProductVersionsStatusSource
OTRS GmbH (former OTRS AG) ((OTRS)) Community Edition version 6.x Vulnerable CVE Program (cve.org) e CISA ADP
OTRS GmbH (former OTRS AG) OTRS version 7.0.xversion 8.0.xversion 2023.xversion 2024.xversion 2025.x≥ 2026.x and ≤ 2026.6.x Vulnerable CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Privileges required
High
User interaction
None
Scope
Changed
Confidentiality
None
Integrity
High
Availability
High

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
8.7 CVSS 3.1 High 2.3 5.8 security@otrs.com via NIST National Vulnerability Database
8.7 CVSS 3.1 High — — GitHub, Inc. via GitHub Security Advisories
8.7 CVSS 3.1 High — — OTRS via CVE Program (cve.org) e CISA ADP
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H (score shown at the top: security@otrs.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-22 · Path Traversal

Other CVEs with this weakness →

EPSS over time FIRST

Oct 13, 2026 → Oct 15, 2026 · 3 reading(s) · max 0.72%

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
  • Monitor file creation in web directories and paths with traversal sequences (../).
web/proxy/WAF logsnetwork IDS/IPSfile integrity (FIM)endpoint telemetry (EDR)

Timeline

What happened to this CVE, newest first.

  • 2026
  • SSVC assessment updated
    Oct 15, 2026 · CVE Program (cve.org) e CISA ADP
  • Affected products added · otrs gmbh (former otrs ag)/otrs, otrs gmbh (former otrs ag)/((otrs)) community edition
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • Record published
    Oct 13, 2026
  • CVSS changed · 8.7
    Oct 13, 2026 · NIST National Vulnerability Database
  • Source status changed · → Received
    Oct 13, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 13, 2026 · NIST National Vulnerability Database
  • CVE published
    Oct 12, 2026 · OTRS

Source activity

Repeated readings are counted rather than listed.

  • 1× References added · Oct 13, 2026 – Oct 13, 2026
  • 1× Official description updated · Oct 13, 2026 – Oct 13, 2026

References

4 on the record

Elsewhere on this site

OTRS GmbH (former OTRS AG)
every CVE for this vendor
File handling
same class
CWE-22
other pages naming this weakness

Related CVEs (same products)

  • CVE-2026-78357 Insufficient Session Revocation for JWT Authentication 3d
  • CVE-2026-93581 Insufficient Neutralization of Formula Elements in CSV Exports 3d
  • CVE-2026-78359 Duplicate Identity / Identity Shadowing across CustomerUser backends 3d
  • CVE-2026-78358 Cross-Site Request Forgery in Administrative Actions 3d
  • CVE-2026-93582 Authentication Bypass via Spoofed Remote-User Header in HTTP Basic Authentication 3d
  • CVE-2026-48211 Cross-Site Request Forgery in Import/Export Admin console 3d

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No fixed version, patch or mitigation documented.
  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-78355 is "Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory", rated High. It affects ((OTRS)) Community Edition (OTRS GmbH (former OTRS AG)); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 8.7 describes technical severity. EPSS 0.72% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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