CVE Intelligence
Critical Authentication

CVE-2026-93582 — Authentication Bypass via Spoofed Remote-User Header in HTTP Basic Authentication

The HTTP Basic Authentication modules in ((OTRS)) Community Edition 6 and prior accept the authenticated username from either the REMOTE_USER or HTTP_REMOTE_USER environment variable. In CGI and mod_perl based deployments, HTTP request headers may be mapped to corresponding HTTP_* environment variables. As a result, an unauthenticated remote attacker can supply a crafted Remote-User request header which is exposed to the application as HTTP_REMOTE_USER. When HTTP Basic Authentication is configured as the authentication backend, OTRS trusts this value as an already authenticated username and does not perform an additional password verification. An attacker may therefore authenticate through the Generic Interface as an existing agent or customer user without knowing the corresponding credentials. The resulting privileges depend on the account being impersonated. Successful exploitation may allow access to confidential information and modification of data or configuration with the permissions of the affected user. Exploitation requires HTTP Basic Authentication to be configured as an authentication backend and a web server environment in which attacker-controlled HTTP headers are exposed through the corresponding HTTP_* environment variables. OTRS 7 and later are not affected by this attack vector due to the use of Mojolicious/Hypnotoad and does not expose arbitrary request headers through %ENV in the manner required for exploitation. The supported REMOTE_USER mechanism additionally requires validation through the configured SSO shared secret. The unused HTTP_REMOTE_USER fallback has nevertheless been removed as a security-hardening measure. Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Published Oct 12, 2026 · Updated Oct 13, 2026 · Sources: NIST National Vulnerability Database, CVE Program (cve.org) e CISA ADP · CNA: OTRS

Who exploits it and how urgent it is

A 0–100 score combining confirmed exploitation, ransomware and APT use, public exploits, EPSS and severity.

No exploitation signal in the sources consulted so far.
How the score was calculated
  • EPSS 0.4% (30-day exploitation probability)+5
  • Technical severity (critical)+10

The score orders the patch queue; it does not replace your asset context (internet exposure, criticality, compensating controls).

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the sources call it.

Exploitation
Not confirmed
Not in CISA KEV — an absence of record, not proof it is unexploited.
EPSS FIRST
0.39%
ahead of 32% of scored CVEs · Oct 14, 2026
Affects
OTRS GmbH (former OTRS AG)
((OTRS)) Community Edition
CVSS base
9.4
Critical · 2 source(s)

Remediation

Fixes and mitigations documented by the sources — linked to the original advisory.

No fix documented by the sources we poll. That does not mean none exists: check the vendor advisory.

First 24 hours

Ordered from the record’s own fields — exposure first, because you cannot patch what you have not found. A rule-generated starting point.

  1. Identify exposed assets running the affected vendor/product/version combinations (OTRS GmbH (former OTRS AG) ((OTRS)) Community Edition).
  2. The attack is network-based and needs no privileges: restrict exposure (ACLs, VPN, WAF) until patched.
  3. No fix documented in the sources: reduce exposure and monitor the vendor advisory.
  4. Search available logs for exploit probes matching the vulnerability class (authentication), errors and authentication anomalies.

Affected scope

Vendor, product and versions as the sources word them.

VendorProductVersionsStatusSource
OTRS GmbH (former OTRS AG) ((OTRS)) Community Edition version 6.x Vulnerable CVE Program (cve.org) e CISA ADP

Attack characteristics

The CVSS vector, decoded. It describes the attack, not your exposure to it.

Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
Low

Every base score collected

Sources score independently and may disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactScored by
9.4 CVSS 3.1 Critical 3.9 5.5 security@otrs.com via NIST National Vulnerability Database
9.4 CVSS 3.1 Critical — — OTRS via CVE Program (cve.org) e CISA ADP
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L (score shown at the top: security@otrs.com)

Weakness MITRE

Weakness class according to MITRE’s CWE catalog.

CWE-290 · Authentication Bypass by Spoofing

Other CVEs with this weakness →

EPSS over time FIRST

Oct 13, 2026 → Oct 14, 2026 · 2 reading(s) · max 0.39%

Detection

Read off the CVSS vector and the weakness class. Starting points, not tested rules.

  • Prioritize edge telemetry for the network-reachable component (proxy, WAF, IDS/IPS).
  • Review authentication logs: logins without MFA, anomalous sessions and recently created accounts.
web/proxy/WAF logsnetwork IDS/IPSauthentication logs

Timeline

What happened to this CVE, newest first.

  • 2026
  • Affected products added · otrs gmbh (former otrs ag)/((otrs)) community edition
    Oct 13, 2026 · CVE Program (cve.org) e CISA ADP
  • Record published
    Oct 13, 2026
  • CVSS changed · 9.4
    Oct 13, 2026 · NIST National Vulnerability Database
  • Source status changed · → Received
    Oct 13, 2026 · NIST National Vulnerability Database
  • Record created in this database
    Oct 13, 2026 · NIST National Vulnerability Database
  • CVE published
    Oct 12, 2026 · OTRS

Source activity

Repeated readings are counted rather than listed.

  • 1× Official description updated · Oct 13, 2026 – Oct 13, 2026

References

1 on the record

Elsewhere on this site

OTRS GmbH (former OTRS AG)
every CVE for this vendor
Authentication
same class
CWE-290
other pages naming this weakness

Related CVEs (same products)

  • CVE-2026-93581 Insufficient Neutralization of Formula Elements in CSV Exports 3d
  • CVE-2026-78359 Duplicate Identity / Identity Shadowing across CustomerUser backends 3d
  • CVE-2026-78358 Cross-Site Request Forgery in Administrative Actions 3d
  • CVE-2026-48211 Cross-Site Request Forgery in Import/Export Admin console 3d
  • CVE-2026-78355 Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory 3d

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No fixed version, patch or mitigation documented.
  • No CISA SSVC assessment.
  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.

Answered from this record

Text assembled only from the fields above — no additional claims.

What should defenders know first?

CVE-2026-93582 is "Authentication Bypass via Spoofed Remote-User Header in HTTP Basic Authentication", rated Critical. It affects ((OTRS)) Community Edition (OTRS GmbH (former OTRS AG)); versions are in the scope table. It is not in CISA KEV, which does not rule out exploitation. CVSS 9.4 describes technical severity. EPSS 0.39% estimates the probability of exploitation in 30 days; neither replaces your asset context. First verify whether exposed or business-critical assets run the affected versions, apply vendor fixes or mitigations, and preserve logs for review.

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